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bertran ha escrit 262 articles i te 2156 comentaris. L'últim article ha estat fet el 28/02/17

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Servidor

Data dilluns 18/octubre/2010 - 12:25 Icona 9212 Data 6

Hola jefes,
l'empresa d'hostatge de webs ha tingut falles de servei una bona estona: de les 14:26 fins les 17:55 en el nostre cas.

Però aquest cop no ha estat la nostra màquina, de fet aquesta no ha deixat de funcionar, ha estat algun router o màquina en el camí de sortida cap a Internet.

A veure què més diuen...



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Morf

Amos...!

Date Monday, October 18th 2010, 9:31 PM

que se va a vé un foyon que no sabe ni donde se ha metido...! jejeje... els Cisco ese... jejeje x-)))

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see

ups

Date Monday, October 18th 2010, 4:48 PM

Doncs jo des de diumenge que no puc entrar-hi... almenys puc llegir els blocs :)

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bertran

Pels més geeks

Date Monday, October 18th 2010, 3:23 PM

Poso el que l'empresa que gestiona els servidors ha comentat als seus clients directes. Bàsicament explica que ha fallat un enrutador, i es treu les culpes de sobre demanant explicacions a l'empresa fabricant de l'enrutador que suposadament ha fallat.


Date: 18/10/2010
Time: 09:20
Duration: <270 mins
Affected Service(s): IS-01366, IS-01611, IS-01612

The issue affected servers in the North side of our Maidenhead Data Centre, Spectrum House. (RSH-North) Approximately 50% of servers were affected, so generally speaking 50% of the servers listed above would have been affected. It is not possible to say in retrospect which these were, because our monitoring servers were affected and hence they recorded an outage for all servers, including those at other data centres that were not affected at all. We have cleared this misleading monitoring data.

At ~08:55, we became aware of a network issue affecting some servers in the North side of our Maidenhead Data Centre (RSH-North). Approximately half of these servers were experiencing connectivity problems ranging from packet loss to total loss of connectivity. Other servers were unaffected by this issue, and were responding as normal. Our network monitoring server was amongst those fully affected by this problem and therefore reported a total outage, including for servers hosted at other data centres and not affected at all. We are in the process of clearing this misleading monitoring data.

The issue we detected was affecting both the primary and secondary Cisco 6500 network system that are configured in a VSS-1440 redundant cluster. We ran through our emergency procedures to identify the problems, but all tests were responding within normal parameters.

After finishing our emergency procedures, and not identifying a specific problem, we raised a case with Cisco TAC at ~10:10. A Cisco engineer then logged into our routers to try and identify the problem. After 3 hours, the Cisco engineer was unable to provide a resolution; we understood the problem was either a software bug within the routers, or else a hardware fault.

We took matters into our own hands at ~13:20, and decided to reboot both routers. This affected all servers in the RSH-North data floor, as it takes about 15-20 minutes for the routers to reload. During the reload, the primary router failed to boot up normally. The secondary router booted normally, and our monitoring showed service was restored as a result of this.

Our conclusion is that the failure of the primary Cisco 6500 to boot indicates a hardware problem. We take full responsibility for all the infrastructure required to provide you with a reliable service, and therefore we asked Cisco to provide an answer to these questions:
1) Why were Cisco unable to diagnose a hardware fault within a 3 hour time frame?
2) Why did traffic not automatically fail-over to the secondary 6500, as by design?
Cisco commented that they do not know for sure if this is a hardware problem, and so were unable to provide a specific response to these two questions. Clearly these are very important questions that need to be answered, and we will continue to work with Cisco to provide a full and adequate response to them.

Regards,

The RapidSwitch Team

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bertran

ei maca, ho sento

Date Monday, October 18th 2010, 2:11 PM

bàsicament vé a dir que el servidor ja funciona. Que entenen que ha estat extraordinàriament frustant per a tots els clients, que ho senten i que prendran mesures.

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iskra

Bertiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii!!!!!!!!!!!!!!!!!!!!!!

Date Monday, October 18th 2010, 1:45 PM

Ami me habla mas sensiyooooooooooooooo k yo entienda juer k soc inculta xd jajajajajajaja!

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bertran

El que m'han enviat...

Date Monday, October 18th 2010, 1:33 PM

The upstream Data Center has restored connectivity to our infrastructure and your VPS/server is back online. We understand this has been extraordinarily frustrating for you and us as well and we can only offer our sincerest apologies and assure you we are not standing by without action. We will post a RFO when we have received a full and detailed report. In addition, our *management team will have additional information posted related to our overall European operation soon.

Once again we are very sorry for the inconveniences caused.

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